Customer Assistance:
We are proud to present our friendly customer service. We are always here to
provide
continuous customer assistance in Russia and CIS countries.
Should you require any hotel assistance during your trip, we encourage you to
contact our Moscow, Russia office right away.
Russian Office:
29, Leninsky pr. suite 401-408, Moscow, 117912, RUSSIA
Phone: 7.495.956.4422 Fax: 7.495.956.2244
E-mail:
info@allrussiahotels.com
Emergency after-hours hotel assistance during your trip:
To call in Russia: 7.495.960.1377
Order Processing:
We process all booking requests within one to two business days. “By request”
system allows us to have better rates and should your first choice hotel be
unavailable, we would offer you the best available alternative.
Questions about our service and our hotels:
If you have any questions, please see our
FAQ
section where many of them are answered. If you have a different question,
send us an
e-mail
and we will get back to you within the next business day.
Reservation Review, Change or Cancellation:
You can review your current reservation, verify the hotel confirmation number,
change your stay dates, add airport transfers to your request or cancel your
entire hotel stay should your plans change. Please enter your e-mail address
and a booking request number in the space provided on the right-hand bar to
pull up your reservation and make any changes.
Russian Visa Support:
All foreign nationals are required to have entry visas to travel to the Russian
Federation. Russian entry visas can be obtained at local
Russian Embassy or Consulate, proper
authorization (invitation) from the Passport and Visa Department (UVIR) of the
Ministry of Internal Affairs or specially authorized travel agencies is
required.
While there are many respected travel organizations ready to help you
obtain visa support or process your Russian/CIS visas, we offer express online
services. Upon receipt of your visa support, you may apply for a visa at any
Russian Embassy or Consulate worldwide, or through our
authorized visa service near you. All
online requests are processed immediately by our Moscow office, Russia and live
customer support is provided 7 days a week.
Invitations to all CIS countries are also available here. In addition, we
constantly update information on our website in order to keep you informed on
the
latest visa requirements and entry
regulations for Russia and all CIS countries.
For more information about our booking policy
click here.
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